FAQ

For some, switching to a mail order pharmacy can be an ordeal. But not with Ridgeway, which is why we’re providing answers to some common questions we hear from customers to help you get started.

Your mail order service is designed for maintenance medications being used on an ongoing basis. Prescriptions for medications to treat an acute condition, such as an infection, should be taken to your local retail pharmacy to ensure proper treatment.

Ridgeway recommends patients contact your insurance company for price estimates on current prescriptions. We also recommend researching options for generics if you are interested in further savings.

Yes. Ridgeway can fill a 90-day supply of these medications. Your order must accompany a hard copy prescription written from your doctor for a 90-day supply. These orders are not accepted via call or fax. We will not fill any controlled substance for a patient residing outside the state of Montana.

Once your prescriptions are received they generally will be filled, shipped, and delivered to you within 3 to 5 business days. Medications can be sent UPS with overnight delivery for an additional charge if you need rush delivery.

Specialty drugs such as Class II narcotics and compounded medications take a little more time for Ridgeway to process. Please plan ahead and allow enough time to receive your order before you run out. Keep in mind that most insurance companies will allow you to order refills up to a month in advance. Ordering ahead of time will reduce the risk of interrupting therapy.

Ridgeway can transfer a prescription from another pharmacy as long as there are valid refills remaining on the prescription.

Notify Ridgeway where prescriptions are currently being filled and provide the pharmacy’s phone number. We will get all the information we need to fill your order from the current pharmacy. You can also request a transfer using the Request Prescription Transfer link at www.ridgewayrx.com

Ridgeway is required by law to mail prescriptions in plain, weather-resistant packaging to ensure security and privacy. If any of your prescriptions are temperature-sensitive, the delivery will be mailed in a properly chilled container.

Yes. Ridgeway automatically fills prescriptions with the generic equivalent when available. Generic medications can save customers money. If you prefer to receive a brand-name medication, ask your doctor to indicate this option on the prescription.

In order to help you use your medications correctly, Ridgeway includes comprehensive and easy-to-understand information with each new prescription. Members can get additional detailed information by contacting a qualified Ridgeway team member. Ridgeway pharmacists are available to answer any questions you may have about prescriptions.

If you need to receive your medications at an address other than the one we have on file please notify Ridgeway by phone. Speaking to a technician directly will assure the information is directly placed in your file. Mail-order medications cannot be sent outside the United States.

Customers can pay using the following methods:

  • automatic billing by credit card
  • check
  • money order

Ridgeway recommends asking your doctor to write two orders when starting a new medication. This allows you to have one order to send to Ridgeway for 90-day supplies and one to pick up locally while you are waiting for your supply to come in the mail from Ridgeway.

Customers can save time by submitting prescription orders using the following methods:

Website

The refill ordering system available through our consumer site online is the easiest way to refill or renew prescriptions. Just create a member account and order online.

Telephone at 1-800-630-3214

Members can order refills by telephone through our easy-to-use automated system or by speaking with a technician.

Fax at 1-406-642-6050

Members can fax new and renewal prescriptions to Ridgeway directly.

Mail

Once you’ve created a profile with us, just mail the written copy of the prescription to us and include your date of birth on the prescription. No other information is required.

Standard shipping is free for Ridgeway members. Expedited shipping is available for an additional fee.

Before your doctor prescribes a medication, be sure to ask if there is a generic alternative and if it’s on your insurance formulary list. If not, ask your doctor if there is an equivalent medication that would work as well for you. In most cases, the physician has two or more medications from which to choose.

Also, make sure your doctor does not send in prescriptions that are not needed. We will automatically mail orders sent to us from your doctor so be aware of what is being sent in. In most instances, we are unable to provide refunds for returned medications. If you have questions about your order or our return policy, please call Customer Service at 1-800-630-3214.

For information on the proper methods of disposing unused medicines, please go to the FDA website

Create an account online or call 1-800-630-3214. You can also fax or mail the form to us. Once we have your enrollment form and prescriptions, we’ll do the rest.

At Ridgeway, your business is important to us and we’ll do all we can to make sure you’re satisfied with your mail order services.

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Refill your prescriptions online and have them delivered right to your door!

Our Location:

Ridgeway Mail-Order Pharmacy

2824 US Hwy 93 North

Victor, MT 59875

Contact Us:

Local: (406) 642-6040

Toll Free: 1-800-630-3214

Fax No: (406) 642-6050

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